No major decision should be made without first doing your homework, that includes the decision of deciding on an HVAC contractor. You’ll want to find a contractor that will listen to you and ensure they are meeting all your home comfort needs.
HVAC installation isn’t a project you want to attempt to DIY. You’ll need to find a contractor that is highly skilled in multiple areas. They will figure out your home’s load calculation, pull permits to ensure local codes are met, check piping and a whole slew of steps in-between. If your top-of-the-line system doesn’t get a top-of-the-line installation, you’re more likely to get inferior performance from your system.
The professionals at Lanz Furnace and Fireplace have put together some questions to ask to guide you on your journey of finding your ideal HVAC contractor.
Do they have references or referrals?
When deciding to work with a company they should be able to provide you with a list of recent customers that can authenticate the quality of their work. From there you can call and find out about their recent HVAC projects, if they are pleased with the results and if they would choose the company again in the future.
Some other sources to check with are the ACCA (Air Conditioning Contractors of America) and the Better Business Bureau. Looking up a contractor on BBB will allow you to read through consumer ratings and will also show you any customer complaints lodged against a company. The ACCA is a non-profit that employs the expertise of over 60,000 professionals and 4,000 businesses. Contractors that belong to the ACCA are serious about their profession and will happily provide you with referrals.
One other option is enlisting the help of your friends on social media. These recommendations are received from people you know and trust. In most cases you’ll not only get feedback on what contractors to use, but also who to avoid. If you’re looking for recommendations from your neighbors, nextdoor.com is literally a a social network comprised only of your neighbors.
Are they NATE-certified?
If your contractor is NATE-certified you can guarantee that you’re getting a contractor that meets the highest standards in installation and service. NATE (North American Technician Excellence) is a non-profit organization for HVAC technicians. To achieve NATE-certification a technician has to pass specialized and real-world tests that were created by a committee of the top industry experts.
Are they properly licensed and insured?
Almost all states require licensure for HVAC contractors. This provides protection for consumers from companies that use inexperienced workers. A short online search will show you whether your state requires a license or not. If you live in a state the requires a license and your contractor doesn’t have one, look elsewhere to avoid any issues.
When to ask these questions?
The ideal time to secure a quality HVAC contractor is before you experience a breakdown. If you get your system checked when it’s functioning properly and get your annual maintenance scheduled to keep it running properly.
Building a relationship based on trust and experience is important to us at Lanz Furnace and Fireplace in Monroe. Our professionals would be happy to answer any questions you may have about home comfort. Give us a call at 608-291-3606 or set up an appointment with us using our online scheduler.